Shipping & Returns

UK SHIPPING

After your payment is verified, it takes 1-2 business days to process and ship your order. This does not include weekends or holidays. Purchases made after 10.30am GMT will not be shipped out until the next business day. If you order after 10.30am GMT on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.

SERVICE

COST

DELIVERY TIME

UK Saver

£2.49

2-3 Business Days

UK Next Day

£4.99

1-2 Business Days

 

INTERNATIONAL SHIPPING

*See below for customs and import duties information

You will receive your order anywhere from 7-14 business days from the date that it is shipped out (if you choose standard shipping), not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. Orders are processed within 1-2 business days after your purchase is made (excluding weekends). Please allow 24-48 hours for your tracking details to update.

SERVICE

COST

DELIVERY TIME

Europe Saver

€2.85

4-7 Business Days

Europe Express Tracked

€7.00

2-3 Business Days

US/Canada Saver $3.20 7-14 Business Days 
US/Canada Tracked Express $8.00 3-5 Business Days 
Rest Of World Saver  £3.00 7-14 Business Days 
Rest Of World Express Tracked £9.00 3-5 Business Days 

 

CUSTOMS, TAXES, DUTIES, & FEES

Our standard shipping options are sent by the Royal mail GlobalMail system and are eventually placed into your country's local postal stream. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. There is a slight chance that you will not get charged VAT or duties, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government. The last thing we would want is for our customers to be charged extra, as this would be detrimental to our sales. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated duty costs. Please contact your customs office for more information.

Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.

 

UK & INTERNATIONAL RETURNS

Any brand new product can be returned for a full refund or store credit within 30 days of delivery. Please follow this link to schedule the return. Black Label Grooming will not be responsible for covering the cost of return shipping.

For international customers, the customer is responsible for the return shipping. Once we receive it back and verify it is unused, the return will be processed and a full refund will be issued.

 

TRY BEFORE YOU BUY RETURNS POLICY

 

How does try before you buy work?

The Try Before You Buy product ordered is yours to try free for 7 days. Add it to your routine and go do your thing. If you decide to keep it, you’ll be charged 7 days after your delivery date. Free returns and exchanges must also be done within those 7 days.

The way the Try Before You Buy program works is that you have 7 days to try your product at home for free. We only charge shipping fee when you place the order. If you love your product, which we know you will, you just keep it and after the 7 days are up, we will charge the discounted price (£10pp) of the product as well. If you don't love it and return it to us before the 7 days are up, there will be no additional charge aside from the initial shipping fee, and it’ll be like the trial never even happened.

Free Returns for Try Before You Buy purchases

You can request a return within 7 days of delivery by visiting blacklabelgrooming.com/return . We will process your return and cancel your Try Before Buying order. Shipping is non-refundable for Try Before Buying orders but any costs incurred to send back the products will be refunded limited to the original shipping amount paid.

 

Payment methods

For Try Before You Buy orders, we accept Visa, American Express, Mastercard and debit cards.

Order combination

Try Before You Buy orders cannot be combined with regular orders or with another Try Before you Buy order.

Shipping

For Try Before You Buy orders, your shipping fees will be charged upon placing your order. Shipping is limited to standard domestic option only and your order will be processed same day if received by 3PM GMT or next business day if received after 3PM.

 

 

Copyright © 2019 Black Label Grooming Holdings Ltd. All rights reserved.

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