Terms & Conditions
ACCEPTANCE OF AGREEMENT
TRADEMARKS / SERVICE MARKS
“blacklabelgrooming.com” and others are our service marks or registered service marks or trademarks. Other product and company names mentioned on the Site may be trademarks of their respective owners.
The content, organization, graphics, design, compilation, and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use, or publication by you of any such matters or any part of the Site, except as allowed by the “Limited License; Permitted Uses” section below, is strictly prohibited. You do not acquire ownership rights to any content, document, or other materials viewed through the Site. The posting of information on the Site does not constitute a waiver of any right in such information and materials. Some of the content on the Site is the copyrighted work of third parties.
LIMITED LICENSE; PERMITTED USES
You are granted a non-exclusive, non-transferable, revocable license (a) to access and use the Site strictly in accordance with this Agreement; (b) to view and share content and links from the Site for informational and educational purposes and provided that you maintain all copyright and other policies contained therein and (d) to access and use the Site for non-commercial purposes, except in the instance of online shopping directly from blhair.co.uk. Online shopping includes individual account creation and registration, individual account management and the purchase of products and/or services contained on the Site. No print out or electronic version of any part of the Site or its contents may be used by you in any litigation or arbitration matter whatsoever under any circumstances.
RESTRICTIONS AND PROHIBITIONS ON USE
Your license for access and use of this Site and any information, materials or documents (collectively defined as “Content and Materials”) therein are subject to the following restrictions and prohibitions on use: You may not (a) copy, print (except for the express limited purpose permitted by the “Limited License; Permitted Uses” above), republish, display, distribute, transmit, sell, rent, lease, loan, or otherwise make available in any form or by any means all or any portion of the Site or any Content and Materials retrieved there from; (b) use the Site or any materials obtained from the Site to develop, of as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism.
ACCURACY OF INFORMATION
We strive to be as accurate as possible when describing our products and services on the Site, however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free.
If you transmit, post, e-mail or make available data, text, software, sounds, graphics, images, videos, or other materials (“User Content”) on the Site, you are entirely responsible for such User Content. This means that all third parties, and not blhair.co.uk, are entirely responsible for all User Content that they post to the Site. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing or otherwise making available on the Site User Content that (a) is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, pornographic, libelous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party. In addition, you agree not to transmit, upload, post, e-mail, or otherwise make available any software viruses, unsolicited or unauthorized advertising, solicitation or promotional material, including chain letters, mass mailings, or any form of “spam.” You further agree not to (1) impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity; (2) “stalk” or otherwise harass including advocating harassment of another, entrap or harm any third party including harming minors in any way; (3) forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content; (4) intentionally or unintentionally violate any applicable local, state, national or international law; or (5) collect or store personally identifiable data about other users. We do not endorse or control the User Content transmitted or posted on the Site and therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, we have the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.
THIRD PARTY LINKS
We are not responsible for the content of any off-website pages or any other websites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from your use of the Site or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
REPRESENTATIONS AND WARRANTIES; LIMITATION OF LIABILITY
Blhair.co.uk is presented “as is.” We make no representations or warranties of any kind whatsoever, expressed or implied, in connection with these terms and conditions or the Site, including but not limited to warranties of merchant ability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable, under any circumstance, for any (a) interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, miss-delivery, corruption, destruction, or other modification; (d) loss or damages of any kind incurred as a result of dealings with or the presence of off-website links on the Site; (e) computer viruses, system failures or malfunctions which may occur as a result in connection with your use of the Site, including during hyperlink to or from third-party websites; (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control. Further, to the fullest extent permitted by law, we will not be liable for any indirect, punitive, incidental, or consequential damages of any kind (including but not limited to lost profits) related to the Site or your use thereof regardless of the form of action.
If you cancel an order, we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the product(s) back or, if earlier, the day on which we receive evidence that you have returned the product(s) to our returns address (see above). We will refund the price paid in full (subject to any deduction we are entitled to make due to your use of or damage to the product(s)), excluding the cost of standard delivery, we will not refund your cost of returning the product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.
Refunds are made using the same Payment Method originally used by you to pay for your purchase, unless agreed otherwise.
All Replenish subscriptions and Replenish free trials are limited to a maximum of one per person.
CONSUMER CANCELLATION RIGHTS
You may cancel a subscription at any time before it is delivered (excluding Trial Pack). A Trial pack may be cancelled up to 14 days afterwards, beginning on the day your Trial Pack is purchased by you. In rarer cases of shipment not being received within the 3-5 days shipping times, this can be extended. Upon receipt of the Trial Pack, if you do not cancel your subscription within the trial period of 14 days, the next box will be charged 15 days after the initial Trial Pack was purchased and all subsequent orders will be every 60 days (this can be altered within your customer account or by one of our customer service representatives at any time)
To cancel an order, you must clearly inform us by calling us at 01925 407265 or alternatively log into your account via the website.
Your Trial Pack does not need to be returned to us if your subscription is cancelled, however, for any subsequent charges after the Trial Pack that you wish to be cancelled and refunded, you must return the product(s) to us within 14 days after the day of notifying us of the cancellation (excluding Trial Pack), in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the product(s)), up to the price of the product(s), from the refund to which you are otherwise entitled.
To return the product(s), you should package the parcel securely (making sure you include a note that includes your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us, either by courier or by recorded delivery mail or other form of certified mail to the following address: Black Label Grooming Returns, Unit 38 Clarendon Court, Winwick Quay, Warrington, WA2 8QP, United Kingdom. Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Order Confirmation.
TRY BEFORE YOU BUY FREE TRIAL PRODUCTS
HOW DOES TRY BEFORE YOU BUY WORK?
The Try Before You Buy product ordered is yours to try free for 10 days. Add it to your routine and go do your thing. If you decide to keep it, you’ll be charged 10 days after your purchase date. Free returns and exchanges must also be done within those 10 days. Please note this offer is limited to one per customer.
The way the Try Before You Buy program works is that you have 10 days to try your product at home for free. We only charge shipping fee when you place the order. If you love your product, which we know you will, you just keep it and after the 10 days are up, we will charge the discounted price (£10pp) of the product as well. If you don't love it and return it to us before the 10 days are up, there will be no additional charge aside from the initial shipping fee, and it’ll be like the trial never even happened.
Free Returns for Try Before You Buy purchases
You can request a return within 10 days of purchase by visiting blacklabelgrooming.com/return . We will process your return and cancel your Try Before Buying order. Shipping is non-refundable for Try Before Buying orders but any costs incurred to send back the products will be refunded limited to the original shipping amount paid. If multiple trials have been purchased, shipping will only be refunded for one as this is limited to one per customer.
For Try Before You Buy orders, we accept Visa, American Express, Mastercard and debit cards.
Try Before You Buy orders cannot be combined with regular orders or with another Try Before you Buy order.
For Try Before You Buy orders, your shipping fees will be charged upon placing your order. Shipping is limited to standard domestic option only and your order will be processed same day if received by 3PM GMT or next business day if received after 3PM.
Copyright © 2019 Black Label Grooming Holdings Ltd. All rights reserved.